WHAT COUNTRIES DO YOU SHIP TO?
We ship our items worldwide.
WHERE ARE YOU BASED?
We are based in the UK.
ARE YOUR ITEMS ORIGINAL?
All our items are 100% original and come with the original box and a 2 years Manufacturer Warranty unless stated otherwise.
DO YOU OFFER GIFT WRAPPING?
We can provide a gift bag and a gift receipt on request.
DO YOUR ITEMS COMES WITH A GUARANTEE?
We offer a 2 Years Manufacturer Warranty for all our items, terms and conditions apply.
WHAT DOES "RETIRED CRYSTAL" MEAN?
Retired pieces refers to those pieces which are no longer in production by Swarovski. Items which will no longer be produced by Swarovski are announced twice a year and once stocks have been exhausted the piece is referred to as either discontinued, retired or out of production – all of which mean the same – that they are no longer available from Swarovski stores and retailers (the primary market).
ARE YOUR ITEMS BRAND NEW?
All our items are brand new and come boxed with certificates of authenticity.
CAN I ORDER BY PHONE?
We can take payments over the phone and we can answer any questions you might have. Just call us on (+44) 12 7338 0664 or (+44) 7904987225
CAN I PAY BY CHEQUE?
Yes you can, as long as the cheque is in GBP.
CAN I PAY VIA BANK TRANSFER?
Bank transfers are accepted. Email us on firstname.lastname@example.org for more information.
CAN I PAY WITH PAYPAL?
PayPal is our preferred payment method.
CAN I UPGRADE THE DELIVERY METHOD?
We have multiple delivery options available at checkout.
WHY ARE YOUR PRICES SO CHEAP?
Because we do not have an expensive high street shop and we buy directly from the manufacturers and cut the middle man.
DO YOU HAVE A SHOP THAT WE CAN VISIT?
We are an online only retailer but, if you are visiting Brighton (UK), you are more than welcome to come round and have a look at our collection – by appointment ONLY.